Please take note that warranty does not cover:
If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 working days and deliver back to us within 7 working days.
Please keep the packaging well and return the goods as a whole.
We offer 7 working days return period, with buyer paying the return postage.
The Jungle City will not be responsible if your shipment is lost or damaged during the return transit. However customer may claim the compensation for the relevant delivery company.
Once we have checked and confirm the goods/products, customer will received their refund or replacement within 7 business days after the confirmation.
Policy on Out-of-Stock Items
All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.
In this case we will contact you and we may ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock.
The product was already out of stock when you made the order.
In this case we will ship all products in the order only when the new stock for the out of stock product arrives However, in some situations we might ship the products that are available first.
Please contact us for investigation before you return the item to us.
Whatsapp / SMS / Call : 03-6262 3332